Frequently Asked Questions

Everything you need to know about our tech and services.

Are your electronics covered by a warranty?

Yes, all hardware purchased from ProTech IT Solutions comes with a minimum 12-month manufacturer warranty. Extended protection plans are also available at checkout for peace of mind.

How long does shipping take for high-value components?

Standard shipping typically takes 3-5 business days. For sensitive electronics and high-value components, we use specialized couriers with full tracking and signature requirements to ensure safe delivery.

What is your return policy for opened items?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, manuals, and accessories. A restocking fee may apply to items that are not in 'like-new' condition.

Do you offer technical support for product setup?

Absolutely. Our certified technicians provide complimentary remote support for the first 30 days after your purchase to assist with software installation and hardware configuration.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger enterprise orders.

Do you offer bulk discounts for corporate or educational institutions?

Yes, we have a dedicated B2B department that handles volume licensing and bulk hardware procurement. Please contact our sales team for a custom quote.